ÖNDERMAK service makes you feel the difference of using Ondermak machine technologies.
Based on the more than 41 years of experience and the profound knowledge infrastructure; we provide reliable assistance to all clients after and before sale service.
We ensure the maximum customer satisfaction all about our services.
As Ondermak Industrial, the customer satisfaction is extremely vital point for us. In local market we provide the installation and first time running assistance by showing each point for the operators who will be charged of the machines. In global markets, we are cooperation with the accredited filial companies that they assist to our customers about installation, using and after/before sale and service. As the company philosophy, all our partner and support teams have been give formation by Ondermak periodically about all themes and issues. In addition, we are glad to be at your service 24 hours if you wish to connect with us directly, our qualified team is able to speak in English and Spanish.
Ondermak machines have proven themselves and they are welcomed by markets; those are long-life term using, user friendly and require minimum maintenance. On purchasing, we delivery extra components and parts like pressure boards, pins, mesh pockets which are open to abrasion, corruption in time. Guarantee for the availability spare parts, this spare parts policy covers all spare parts and subassemblies manufactured by Ondermak. Replacement parts are available for ten (10) years from the last production date, subject to availability of vendor-supplied items or out-of-production parts. In the event an item is out of-production, Ondermak will make its best attempt to substitute currently available parts.
Our products are defined under guaranty of Ondermak, the terms of warranty covers 2 years. It does not cover loss of time, inconvenience, property damage or any consequential damages. It is strongly recommended to respect using instructions and periodically simple daily care.